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Free shipping for order over RM40 (West Malaysia)
Free shipping for order over RM120 (East Malaysia)
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Shipping policy

Shipping Process

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Any order made during public holidays, Saturday and Sunday will be processed for delivery on the following working day.

 

You can skip the shipping fees with free local pickup at 3-9 Eco Sky, No. 972 Batu 6 1/2, Jalan Ipoh, 68100 Kuala Lumpur, Malaysia. After placing your order and selecting self-pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready.

Our in-store pickup hours are 10am – 5pm on Mondays to Fridays. Please have your order confirmation email with you when you come.

 

Courier Service

Standard Shipping

We assigned DHL e-commerce as our standard courier service for both Peninsular Malaysia & East Malaysia. You will be receiving your parcel within 3 – 7 working days.

Same-day delivery

Same-day delivery only applicable to Klang Valley area. Grab delivery or Lalamove will be assigned for same-day delivery. The delivery rate will be charged based on the platform charges.

 

Shipping Fee

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Shipping area

Estimated delivery time

Shipping Fee

Free Shipping

Peninsular Malaysia

2-5 days

RM 7

With purchase RM40 & above

East Malaysia

3-9 days

RM 13

With purchase RM120 & above

Other Countries

5-14 days

Please contact our customer service

Not applicable

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at hello@incaseof.my or WhatsApp +6010 458 6869 with your name and order number, and we will investigate it for you.