Frequently Asked Questions

How to register an account with In Case Of?
Desktop user : Click the user icon on the top right of the website and select ''Sign Up'' to register. Or you may login directly with your Google account too.

Mobile user : Select ''Create account'' from menu section to register. Or you may login directly with your Facebook account too.

Can I purchase without sign up an account?
Yes! You will receive your order confirmation and details via email with the email address provided.

When will you ship out my order?
We will only be processing orders during working days – Mondays to Fridays (10am-5pm), any order made during public holidays, Saturday and Sunday will be processed for delivery on the following working day. All orders will be processed within 2 working days for delivery.

How long will I be receiving my order?
We assigned DHL e-commerce as our standard courier service for both Peninsular Malaysia & East Malaysia.
You will be receiving your parcel within 3 – 7 working days.

Do you have cash on delivery option?

Shipping Fee
West Malaysia: RM 7
East Malaysia: RM 13
Other Countries: Talk to our customer service to check on your delivery rates.

I want Free Shipping!
We love free shipping too! You get free shipping when:
West Malaysia: With purchase RM 40 and above
East Malaysia: With purchase RM 120 and above

Can I pick up from the showroom?
Yes! Visit us between Mondays to Fridays (10am-5pm) and get a cup of coffee from us too. We are glad to see you!
Choose “Pick-up” option together with your ideal date and time for pick-up during checkout.

Can I make direct purchase from showroom?
Yes! Only cash and Touch & Go e-wallet payment accepted for in-store purchase.

Can I say Hi to Jo & Toke?
We love to hear from you too! Feel free to talk to us via WhatsApp, Messenger, or Instagram Direct Message.